Return and Refund Policy

Miranda's Farms roasts and ships fresh coffee to order. Because coffee is a perishable food product, we cannot accept returns or exchanges for change-of-mind reasons. We do stand behind every bag we send: if we made a mistake with your order, we will make it right.

You can always reach us at info@mirandasfarms.com.

When we make it right

Contact us within 7 days of delivery if:

• You received the wrong roast level, origin, grind, or size
• You received the wrong item or an item you did not order
• Your order arrived damaged, opened, or with a compromised seal
• Your order is missing an item that appears on your packing slip

Email info@mirandasfarms.com with your order number and a photo of the bag (including the label and roast date) plus a photo of the packaging if it was damaged. This helps us confirm what happened and fix it fast.

If we confirm the error was ours, we will ship a free replacement of the correct product at no cost to you, including shipping. You do not need to send the original product back — please keep it or share it with a friend.

What is not eligible

Because coffee is a perishable food product, we do not accept returns, exchanges, or refunds for:

• Change of mind, or not enjoying the flavor, roast profile, or grind you selected
• Orders reported more than 7 days after delivery
• Coffee that has been opened, brewed, or partially consumed, unless it was the wrong product or arrived defective
• Incorrect shipping addresses provided at checkout
• Delays, loss, or damage caused by the carrier after the package leaves our facility (contact us anyway — we will help you open a claim)
• Sale items, gift cards, and promotional or free products
• Merchandise and accessories that have been used, washed, or are missing original packaging and tags

Coffee is a natural agricultural product. Slight variation in flavor, body, and appearance between harvests and batches is normal and is not considered a defect.

Subscriptions

Subscription orders follow this same policy. If a subscription shipment arrives with the wrong roast or in poor condition, contact us within 7 days and we will replace it.

To skip, pause, change, or cancel a subscription, manage it from your account before your next renewal date. Once an order has been processed and roasted, it cannot be canceled or refunded — but you can always change what ships next.

Refunds

Replacement is our standard remedy. In cases where a replacement is not possible — for example, the product is out of stock or the roast has been discontinued — we will issue a refund to your original payment method.

Once a refund is approved, it is processed within 10 business days. Your bank or credit card company may need additional time to post the funds to your account. If more than 15 business days have passed since we approved your refund and you still do not see it, email us at info@mirandasfarms.com.

Damaged or lost shipments

Please inspect your order as soon as it arrives. If the box was damaged in transit or your tracking shows delivered but the package is missing, contact us right away and we will work with the carrier to resolve it.

Questions

Email info@mirandasfarms.com and we will get back to you.

Last updated: August 10, 2026